PRIVACY POLICY

Effective date: November 5, 2026

This policy explains how American Mane LLC ("American Mane," "we," "us") collects, uses and shares information through the My Mane Hair mobile app (the "App"). It applies to the App only; our website and clinic services may have their own policies.

 

Information you give us

Account information. Your name, email address and password. If you sign in with Google or Apple, we receive your name and email from that service.

Contact and shipping information. Date of birth, phone number and street address, if you add them to your profile or a prescription request.

Health and treatment information.

• Treatments you track, including name, dosage, frequency, schedule, reminders and the doses you log

• Your hair loss stage (Norwood scale), if provided, and your procedure date, and the appointments and clinic sessions you record, including any notes

• Progress photos of your scalp and hair, with the date, angle and any notes

• Prescription requests, including the medications you select

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• Clinic patient codes you redeem, which we use to apply a waived doctor-visit fee

Photos and health information are sensitive. Please only add what you are comfortable sharing.

 

Information collected automatically

We record when you sign in and last used the App, and our authentication system records your IP address and device or browser type for each session. We use this to keep your account secure and to understand how many people are active.

The App does not contain advertising, advertising identifiers, or third-party analytics or tracking tools.

 

Device permissions

The App asks for your permission before using:

• Camera: to take progress photos

• Photos: to choose photos to upload, and on iPhone to save a copy of your progress photos to your photo library

• Notifications: for treatment and photo reminders, some scheduled on your device and some sent by us. You can turn off the ones we send in Profile → Notifications.

• Face ID or fingerprint: for quick sign-in. Your biometric data is handled by your device's operating system and we never receive it.

You can change these permissions at any time in your device settings. Some features may stop working if you do.

 

Information stored on your device

The App stores your language and appearance settings, reminder schedules, procedure date and sign-in session on your device. Photos saved to your photo library stay there until you remove them, including after you delete your account.

 

How we use information

• To provide the App's features, such as your treatment plan, reminders, pre-op and post-op guidance, and progress tracker

• To process prescription requests, and to contact you about them

• To determine whether a clinic patient benefit applies to you

• To maintain the security of the App and see how many people use it

• To respond to your requests and meet our legal obligations

We do not sell your personal information, and we do not use your health information or photos for advertising. We will not share or display your photos to third parties without your explicit consent.

 

Who we share information with

• American Mane staff, who review prescription requests. Authorized administrators can also see account-level information such as name, email, sign-up date, last activity and procedure date.

• Supabase, a service provider for our database, authentication and photo storage.

• Resend, a service provider that delivers emails about your prescription requests, which contain the details you submitted.

• Expo, a service provider that delivers push notifications to your device using a device token. The messages contain no health details.

• Google or Apple, if you choose to sign in with them.

• Licensed physicians and pharmacies, as needed to review a prescription request and fulfill a prescription.

• Legal and safety: when required by law, or to protect rights and safety.

Third-party services you open from the App have their own privacy policies. These include the Pabau medical history form and booking pages, WhatsApp, YouTube, and the American Mane website. The App also loads hair-restoration news directly from publishers' websites, which can see your device's IP address.

 

How long we keep information

We keep your information while your account is active. When you delete your account, we delete it as described below, within 30 days, except where we must keep it longer by law.

 

Deleting your account

You can delete your account at any time in the App under Profile → Delete Account. This permanently deletes your account, profile, treatments and logs, appointments, prescription and booking requests in the App, and your progress photos in our storage.

Deleting your account does not remove copies outside the App, such as emails already sent to our team, or clinic records we must keep by law. To ask about these, or to request deletion without the App, contact us at info@americanmane.com.

 

Security

Information is encrypted in transit, photos are kept in private storage, and access to data is restricted so that users can only reach their own records. No system is completely secure, so we cannot guarantee absolute security.

 

Your rights

Depending on where you live, you may have the right to access, correct, delete or obtain a copy of your personal information, and to withdraw consent. To make a request, contact us at info@americanmane.com. California residents have the right to request disclosure of the personal information we collect and to request its deletion. We do not sell personal information.

 

Children

The App is intended for adults and is not directed to anyone under 18. We do not knowingly collect information from children.

 

Location of data

Your account data and photos are stored in the United States. Some service providers may process information in other countries. By using the App from outside the United States, you understand that your information will be processed in the United States.

 

Changes to this policy

We may update this policy from time to time. We will post the new version here and update the effective date, and will notify you in the App or by email of material changes.

 

Contact us

American Mane LLC

21110 Biscayne Blvd, Suite #406, Aventura, FL 33180

info@americanmane.com

+1 (305) 727-4247